Technical Support Specialist – French Market

📋 Description

• Diagnose technical issues for Geotab hardware/software and partner products.
• Support partners, customers, sales reps via phone, chat, and email.
• Collaborate with internal teams to resolve complex issues.
• Provide product service training to resellers and customers.
• Handle customer inquiries and escalate when needed.

🎯 Requirements

• 1-3 years in a customer service/support capacity.
• Post-Secondary Diploma/Degree in Engineering, CS, or related field.
• SQL, Python, C#, or JavaScript; experience with Google BigQuery.
• Expert Excel (Pivot, reports) and Google Suite proficiency.
• Excellent verbal/written French and English; ability to manage regional inquiries.
• Flexible schedule for 24/7/365 operations.

🎁 Benefits

• Flex working arrangements and home office reimbursement.
• Modern office, transit reimbursement, pension, and medical benefits.
• EV purchase incentive, subsidized fitness, tuition reimbursement.