Technical Support Specialist I (French and English)

📋 Description

• Be the first friendly voice, providing solutions and connection to customers.
• Assist customers across phone, email, chat, and web forums.
• Guide customers to maximize our products' value.
• Document interactions for a seamless cross-channel experience.
• Follow internal processes to provide accurate solutions.
• Escalate complex issues when needed to ensure resolution.

🎯 Requirements

• 1+ year in customer service or a fast-paced environment.
• Fluent in French; Italian or Spanish a plus.
• Strong communication; clear, empathetic, and confident.
• Curious, solution-focused with good listening questions.
• Comfortable with browsers, email, and multitasking across systems.
• Quick learner with passion for understanding software.

🎁 Benefits

• Competitive salary
• Collaborative, energetic team culture
• Learning and growth opportunities
• Equal Opportunity Employer