Technical Support Specialist II - Premium Apps

📋 Description

• Troubleshoot customer issues using internal and external docs and tools.
• Become Smartsheet Product Certified and assist via email, phone, and chat.
• Partner with leaders to meet goals in CSAT, QA, and attendance.
• Become an expert in a specific Smartsheet product area.
• Contribute to team projects and share feedback on processes.
• Manage other responsibilities as assigned.

🎯 Requirements

• Excellent written, verbal, and interpersonal communication skills.
• 1+ years of technical or customer support experience.
• Empathetic, confident issue ownership; direct to the right resource.
• Working knowledge of the assigned feature is a plus.
• Flexible hours; may require work outside standard business hours.

🎁 Benefits

• Fully paid Health & Life insurance for employees and families.
• Monthly stipend to support your work and productivity.
• 12 days paid Vacation + Flexible Time Away Program.
• 20 weeks fully paid Maternity Leave.
• 12 weeks fully paid Paternity/Adoption Leave.
• Teleworking options from any registered location in Costa Rica (role specific).