Technical Support Specialist - (Taiwan Base)

📋 Description

• Support seamless experiences for partners.
• Troubleshoot technical issues and resolve partner requests.
• Review partner queries and craft solutions to streamline needs.
• Advocate for partners and relay feedback to Product team.
• Meet SLAs for response times and issue resolution.

🎯 Requirements

• 1–2 years supporting a technical SaaS product or MIS/Software teams
• Strong verbal and written English
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically
• Natural problem solver with positive attitude and helping others succeed
• Located in Taipei, Taiwan

🎁 Benefits

• Diverse global team with 50+ nationalities
• Internal trainings on AI fundamentals, coding, languages, and personal development
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• ESOP share ownership eligibility
• Referral bonuses
• Volunteer and social impact projects