Added
22 days ago
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Full time
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salesforce saas jira ai zendesk

📋 Description

  • Docs for AI product, platform features, and integrations.
  • Ensure docs are ready at launch and evolve with user needs.
  • Collaborate with product managers to structure, draft, publish, and review docs.
  • Identify KB gaps via support tickets and feedback.
  • Maintain and improve the docs infrastructure and metrics.
  • Coordinate SMEs for technical reviews and cross-functional accuracy.
  • Identify AI/automation opportunities to scale docs.

🎯 Requirements

  • 3+ years writing and maintaining software product docs for SaaS/platform.
  • Strong doc practices: IA, essentialism, clear prose.
  • Experience sustaining docs over time: iterate, expand, consolidate.
  • Familiar with knowledge bases, Markdown, and versioned workflows.
  • Learn complex domains quickly (AI, APIs, integrations, access control).
  • Startup experience; adaptable; analytics to prioritize docs.
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