Temporary Bilingual Call Center Universal Agent

📋 Description

• Support customers via phone, email, and chat; resolve inquiries and issues with accuracy and
• Balance customer service, sales support, and administrative tasks; document interactions and
• Utilize internal tools to manage interactions and daily responsibilities; adhere to guidelines.
• Participate in training; stay up-to-date with products and processes.
• Handle follow-ups and maintain clear communication throughout the process.
• Support various service areas based on priorities and call volume.

🎯 Requirements

• Must be located in Canada.
• Fluency in Canadian French and English; strong written and verbal communication.
• Minimum 6 months of customer service experience.
• Ability to work independently, manage priorities, and follow schedules with minimal supervision.
• Strong problem-solving and customer-focused mindset.
• Adaptable to changing business needs and multi-channel support.

🎁 Benefits

• Fully remote position available across Canada.
• Competitive hourly compensation of $18.50/hour.
• Company-provided equipment: laptop, mouse, headset, and monitor.
• Employee discount of 30% plus access to discount programs.
• Training and development opportunities for growth.
• Potential to transition into a permanent role based on performance.