Test Support Operations Associate - English & French

📋 Description

• Prepare and validate upcoming test cycles with required docs.
• Monitor testing activities and address issues promptly.
• Investigate problems, gather info, escalate when needed.
• Support applicant needs and retakes for fair experience.
• Own recurring test ops from prep to post-test follow-up.
• Maintain clear, useful operational docs; simplify processes.

🎯 Requirements

• Prior experience in customer support/operations/administration or similar; test ops experience not
• Professional fluency in English and French, both written and spoken.
• Strong organizational skills and ability to manage details and processes.
• Analytical problem-solving; know when to escalate.
• Attention to detail; recognize incomplete or unusual data.
• Clear communication; ask effective questions and share info.

🎁 Benefits

• Competitive salary: CAD 60,000–70,000 annually.
• Professional development: CAD 3,000 annual learning budget.
• Equity participation: Employee stock options.
• Remote-first: Fully remote in Canada, with some international travel up to six weeks/year.
• Generous time off: 4–6 weeks vacation, plus company-wide closure in December.
• Health coverage from day one for employees and dependents.