Tier 1 Engineer, Network Operations Center

📋 Description

• Monitor alerts and respond to support requests via phone, email, ticketing systems, and remote
• Triage infrastructure, endpoint, network, and cybersecurity alerts using established workflows and
• Troubleshoot first-level issues across servers, networks, PCs, Microsoft environments, and cloud
• Collaborate with Tier 2 and Tier 3 technicians to support timely resolution of escalated incidents
• Maintain accurate ticket records, documenting troubleshooting activities, resolutions, recurring
• Contribute to knowledge-base documentation and identify recurring issues for improved procedures.

🎯 Requirements

• At least 1 year of experience supporting or administering LAN/WAN, Microsoft 365, Azure, VMware
• Experience with PSA and RMM tools; MSP environment preferred.
• Working knowledge of Windows Server 2016/2019, Active Directory, Microsoft 365 administration, DNS
• Demonstrated ability to troubleshoot across server, network, endpoint, and cloud environments using
• Ability to follow established support procedures, escalation paths, and service-management
• Comfortable managing recurring monitoring activity and after-hours ticket-based work.

🎁 Benefits

• Fully remote work within the United States.
• PTO, holidays, and floating holidays.
• Competitive medical, dental, and vision plans.
• 401(k) with generous employer match.
• Life and disability insurance options.
• Full reimbursement for approved professional certifications.