Owning and progressing cases through to resolution using resources and expanding knowledge.
Escalating cases in a timely manner.
Responding with empathy to customers and acknowledging deadlines.
Collaborating with team members and other departments for timely resolution.
Documenting solutions and writing guidance on steps and procedures.

🎯 Requirements

Ability to plan and prioritise workload to meet deadlines.
Investigation, analytical, problem solving and troubleshooting skills.
Excellent communication in French and English (phone, virtual tools, written).
Customer expectations knowledge and ability to influence objections.
Interact with multiple levels of customers and colleagues.
Explain complex problems in simple terms.

🎁 Benefits

Inclusive, diverse workplace culture.
Opportunities for career growth and development.
Competitive compensation aligned with performance.
Global team collaboration and training opportunities.

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