Training Operations Associate II

📋 Description

• Lead and moderate live and asynchronous trainings; manage agendas, invites, tech hurdles, attendance.
• Own end-to-end training logistics; ensure prerequisites, docs, and access are complete.
• Primary liaison for providers; deliver high-standard customer service.
• Identify trends in provider tech pain points and design mitigation steps.
• Identify gaps in training workflows and implement scalable improvements.
• Build relationships with Clinical, HR, IT and other tech teams to sync training.

🎯 Requirements

• 3+ years in operations, provider relations, customer service, or enablement.
• Excellent verbal and written communication; collaborate across teams.
• Google Suite fluent; experience with Salesforce, Zendesk, Gemini, and WorkRamp.
• Strong project management; manage multiple workstreams and drive improvements.
• Mission-driven; support clinicians’ learning and scalable care quality.

🎁 Benefits

• Healthcare coverage and wellbeing benefits.
• Equity in the company through RSUs.
• Competitive time off with vacation, sick days, and holidays.
• Paid parental leave.
• 401K with up to 3% matching.
• Monthly tech allowance and other well-being perks.