Transaction and Accounts Associate

📋 Description

• Provide high-quality customer experience with accurate account/transaction assistance.
• Monitor and analyze customer issues to improve overall experience.
• Serve as primary safeguard for compliance with consumer protection guidelines.
• Maintain a culture of compliance and security to follow BSP rules in interactions.
• Collaborate with marketing and compliance to improve product and service efficiency.
• Perform related duties and ad-hoc tasks as required.

🎯 Requirements

• Bachelor's degree in Management, Finance, Business, or equivalent.
• Excellent English verbal and written communication.
• Strong planning and analytical skills.
• Self-motivated with minimal supervision.
• Highly trustworthy, extremely organized, and customer-focused.
• Flexible to a fast-paced environment and shifting schedules including graveyard/weekend shifts.