Travel Agent - Chadstone

📋 Description

• Manage all sales inquiries face to face, by phone, or electronically.
• Answer simultaneous customer enquiries promptly, competently and professionally.
• Offer excellent customer service by providing information on services, packages and pricing.
• Recommend workable solutions that meet business and customer needs.
• Provide members with full package upgrade options.
• Ensure daily prompt follow up and ownership of customer sales inquiries.

🎯 Requirements

• Personable, approachable and professional and love helping customers find the perfect luxury
• Background in retail sales; travel experience highly regarded.
• Used to dealing with KPIs and thrives in a competitive environment.
• Flexible with availability; shifts 8:30am to 9:30pm, 7 days a week (+ extended Christmas trading)
• Exceptional verbal and written communication skills; detail oriented and passionate about customer
• Driven to succeed, enjoys challenges and achieving goals.

🎁 Benefits

• First-class health and well-being program, including breakfast and lunch five days a week.
• Employee Assistance Program and flexible working environment.
• Opportunity to experience the travel we sell through famil programs.
• Fun, dynamic, collaborative team with generous staff discount and birthday leave.