Triage and Support Supervisor (Night Shift)

Added
19 days ago
Type
Full time
Salary
Salary not provided

Related skills

azure linux aws windows san
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๐Ÿ“‹ Description

  • Lead light edge support teams; drive customer-centric service
  • Coordinate night shift operations and incident handling
  • Coach team on ITSM processes and workflows
  • Monitor SLA and assist in performance improvements
  • Collaborate with Manager of Triage and Support
  • Respond to major incidents as needed during night hours

๐ŸŽฏ Requirements

  • 2+ years as a technical support supervisor
  • Experience managing a technical team
  • Knowledge of ServiceNow, Windows, Linux
  • Experience with virtualization (VMware/Hyper-V)
  • Cloud exposure (AWS/Azure) preferred
  • Networking and storage basics (SAN, WAN/LAN)

๐ŸŽ Benefits

  • Night shift schedule with weekends as needed
  • Report to Manager of Support and Triage
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