Serve as initial contact for clients with technical issues.
Engage via phone and ticketing system to categorize incidents.
Monitor and triage alerts across multiple platforms.
Manage systems including backups, Windows/Linux, AWS, VMware, IBM Power, Fortinet.
Document customer communications accurately.
Escalate to platform engineers per procedures.

🎯 Requirements

High School Diploma or equivalent.
Empathetic customer service mindset.
Strong urgency and customer sentiment awareness.
Excellent written and verbal communication.
Teamwork and collaboration.
Problem-solving and prioritization skills.

🎁 Benefits

Opportunity to work with a variety of IT environments.
Collaborative team culture.
Training and career development opportunities.

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