Added
19 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

azure aws zabbix vmware servicenow

📋 Description

  • First responder for inbound customer requests and system alerts
  • Route escalations to appropriate technical resources
  • Support and communicate via ticket queue and phone
  • Monitor and triage alerts across multiple platforms
  • Document customer communications accurately
  • Follow escalation procedures to platform engineers

🎯 Requirements

  • High School Diploma or equivalent
  • Empathetic customer service mindset
  • Strong sense of urgency and customer focus
  • Excellent written and verbal communication
  • Team player with collaboration mindset
  • Problem-solving and prioritization skills
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