US Mortgage Customer Specialist

📋 Description

• Provide live concierge support to customers via phone and chat
• Guide customers through Aven’s products and next steps
• Accurately document customer interactions in internal systems
• Identify recurring questions and share insights with product/ops teams
• Conduct outbound calls to new leads to introduce Aven
• Escalate or resolve complaints through appropriate channels

🎯 Requirements

• 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/real estate financing
• Strong verbal and written communication skills
• Ability to learn new products and processes quickly
• Self-motivated, able to multi-task under pressure in a fast-paced environment
• Strong attention to detail and follow-through
• Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent

🎁 Benefits

• Internet allowance
• HMO
• Devices and equipment provided
• Permanent work from home