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4 days ago
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Type
Full time
Salary
Salary not provided
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customer support fintech sql rest apis bilingual

📋 Description

  • Resolve inbound customer calls and review billing details
  • Provide accurate end-to-end support to inquiries
  • Meet or exceed call center metrics with excellent service
  • Identify trends and escalate issues as customer advocate
  • Listen empathetically to customers in financial stress
  • Maintain records and log information into the database

🎯 Requirements

  • 2+ years of call center experience
  • Fintech or financial services experience
  • Dissect customer situations to define requests
  • Bilingual: Spanish and English, strong communication
  • Thrives in fast-paced, goal-driven environment
  • Collaborative and team-friendly

🎁 Benefits

  • Full medical, dental, vision benefits
  • Unlimited PTO and sick leave + 14 holidays
  • 401k match up to 4% with vesting
  • Parental leave, remote office setup subsidy
  • Wifi/cell phone expense subsidies
  • Summer Fridays and commuter benefits
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