Maintain and update a qualified field service vendor list by state, ensuring coverage and timely
Identify/escalate needs for vendor resources; onboard new vendors with sourcing teams.
Act as primary link between Operations and Vendor Management; handle escalated orders and vendor
Monitor KPIs to identify trends and improvement opportunities.
Conduct regular vendor meetings to discuss metrics and improvements.
Provide feedback to ensure SLAs are met or exceeded.

🎯 Requirements

Customer Service Experience – manage/enhance vendor relationships.
Analytical Skills – proficient in Excel for data analysis/visualization.
Communication Skills – strong verbal/written communication.
Problem-Solving Abilities – resolve complex vendor issues.
Project Management Skills – manage multiple priorities with deadlines.
Self-Management – autonomous with proven results.

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