Vendor Relationship Representative II

📋 Description

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while tracking and responding to follow up commitments with
• Identify, research and resolve customer issues using the company’s systems and databases
• Source new vendors to perform required services, as needed

🎯 Requirements

• Associate’s Degree or equivalent work experience (0-2 years)
• Previous experience in a Customer Service role preferred
• Be able to educate clients on the benefits of the Lessen service offering
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form
• Maintain open communication with Vendors in adherence to contracts and scope of work
• Provide market intelligence feedback to maximize customer satisfaction

🎁 Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities