Veterinary Account Manager

📋 Description

• Own a dedicated book of veterinarians as their primary relationship partner inside Roo with
• Retain, engage, and grow shift volume for assigned vets through proactive relationship management.
• Diagnose engagement drops using booking and activity data to determine drivers and take action.
• Act as liaison between vets and Roo teams to resolve issues and promote advocacy.
• Build community through 1:1 conversations, local vet events, and conference programming.
• Utilize CRM insights to steer your week from data rather than direction.

🎯 Requirements

• 3+ years in account management, customer success, or sales.
• Proven relationship builder with strong interpersonal and communication skills.
• Proficiency in CRM and data analysis tools (HubSpot, Zendesk).
• Organized, adaptable, and self-directed with multiple priorities.
• Experience in veterinary staffing or healthcare services preferred.

🎁 Benefits

• Remote-first company with hybrid option if based in San Francisco.
• Tiered pay ranges with regional examples (USD).
• Stipends for home office setup, continuing education, and wellness.
• Comprehensive health benefits, 401K, and Unlimited PTO.
• Paid parental leave and birthday/anniversary gifts.