Vice President, Customer Experience

📋 Description

• Lead Customer Success, Customer Support, and Advisory/Delivery teams, driving their evolution
• Design and implement a customer lifecycle framework covering onboarding, value realization
• Establish Customer Success as the primary relationship owner throughout the customer lifecycle
• Own customer retention and account health while partnering with Account Management on commercial
• Build a more technical and consultative Customer Success organization by developing team
• Oversee the evolution of professional and energy-related service delivery, including procurement

🎯 Requirements

• 10+ years of leadership experience in Customer Success or Customer Experience within B2B SaaS
• Experience directly leading large-scale organizations, including teams of 100+ employees and
• Proven success transforming an operationally focused organization into a technical, consultative
• Demonstrated experience designing and implementing customer lifecycle or journey-based operating
• Strong track record of owning customer retention and net revenue retention outcomes while
• Experience integrating or overseeing adjacent professional services, advisory, technical delivery

🎁 Benefits

• Target annual compensation range of $160,425–$287,375, with final compensation based on skills
• Competitive bonus and benefits package.
• Fully remote-first culture with the flexibility to work anywhere in the United States with reliable
• Flexible PTO with no accrued-hours requirement or annual vacation limit for eligible exempt
• 11 paid company holidays.
• 10 days of paid sick leave.