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51-200 employees
3 jobs posted

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Vice President, Customer Experience

Added

12 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

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Related skills

data scrum ai dashboards lean

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead post-sales ops across three brands
Unify onboarding, CS, and tech support into one CX model
Leverage AI and automation to scale and improve value
Align Sales, Marketing, Product, and Engineering on customer outcomes
Drive revenue growth, reduce churn, and lower cost-to-serve

🎯 Requirements

10+ years in CS/Onboarding/Support with VP/Senior Director ownership
Proven希望 to transform workflows and ops
Hands-on AI/automation experience; understand failure modes
Data fluency; build metrics and dashboards
SaaS post-sales and SMB/Mid-market experience
Bachelor's degree required; MBA preferred

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