Vice President, Workforce Customer Success

Added
5 days ago
Type
Full time
Salary
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Related skills

salesforce saas payroll leadership kpis

πŸ“‹ Description

  • Lead the Workforce CS organization to drive long-term retention and growth.
  • Provide weekly reports to executives on Workforce KPIs and initiatives.
  • Align with Sales, Product, and Dev on strategic priorities.
  • Oversee onboarding, support, adoption, and Payroll Operations teams.
  • Mentor leaders and elevate capabilities within the team.
  • Coordinate cross-department collaboration (Product, Dev, Finance, Sales, Marketing).

🎯 Requirements

  • 5+ years leading a CS org in software, with targets exceeded.
  • Deep Payroll/Workforce industry knowledge.
  • 7-10 years supporting customers on a SAAS payroll platform.
  • Ability to articulate technical concepts and drive solutions.
  • Strong organization and time-management; independent work style.
  • Travel up to 10%.

🎁 Benefits

  • Salary range: $160K-$220K (USD).
  • Comprehensive medical benefits, 100% paid for employee.
  • 401k + matching.
  • Equity option grant.
  • Unlimited PTO + company holidays.
  • Wellness initiatives.
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