Added
21 days ago
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crm accountmanagement upsell igaming vip

📋 Description

  • Own and manage a portfolio of high-value VIP players.
  • Build long-term relationships by understanding VIP preferences.
  • Maintain proactive phone-based and digital communication; in-person where appropriate.
  • Travel to meet VIP players to strengthen relationships and value.
  • Monitor activity and metrics to identify churn risk and opportunities.
  • Plan and execute upsell and cross-sell strategies with personalized offers.

🎯 Requirements

  • Fluent English with strong phone-based communication (Spanish a plus)
  • iGaming experience in online Casino or Sportsbook
  • Proven VIP Account Manager or similar revenue-driven role
  • Strong commercial mindset for upsell and cross-sell
  • Comfortable with player data, KPIs, and performance targets
  • Willingness to travel to meet VIP players in person

🎁 Benefits

  • Direct ownership of VIP relationships and performance
  • Autonomy to design personalized strategies
  • Represent the business in high-trust VIP environments
  • Collaboration with a global, innovative team
  • Shape and grow a VIP program in fast-evolving social gaming
  • Diversity and inclusive culture
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