VIP Account Manager

📋 Description

• Own and proactively manage a portfolio of high-value VIP players.
• Build long-term relationships by understanding each VIP's preferences.
• Maintain proactive phone and digital communication, with in-person engagement when appropriate.
• Travel to meet VIP players to strengthen relationships and value.
• Monitor activity and performance metrics to identify churn risk and revenue opportunities.
• Plan and execute upsell and cross-sell strategies through personalized offers.

🎯 Requirements

• Fluent English with strong phone communication; Spanish a plus.
• iGaming experience in online Casino and/or Sportsbook environments.
• Proven experience as a VIP Account Manager or similar high-touch role.
• Strong commercial mindset to identify and execute upsell and cross-sell opportunities.
• Demonstrated success building and maintaining long-term, high-value relationships.
• Comfortable working with player data, KPIs, and performance targets.

🎁 Benefits

• Direct ownership of high-value VIP relationships and their commercial performance.
• Autonomy to design personalized strategies that impact player experience and revenue.
• Opportunity to represent the business in high-trust VIP environments.
• Collaboration with a global, ambitious, and innovative team.
• Chance to shape and grow a VIP program within a fast-evolving social gaming business.