VIP Account Manager LATAM

📋 Description

• Build proactive, personalized relationships with allocated VIP players in LATAM
• Serve as main point of contact for customers; assist with responsible gaming, bonuses, revenue, and
• Provide end-to-end hosted service including issue resolution, relationship and hospitality
• Coordinate with hospitality team for events and customer attendance
• Escalate as needed and use feedback to improve product/marketing teams
• Drive growth and revenue while maximizing player retention and loyalty

🎯 Requirements

• 1-3 years' experience managing VIPs in online gaming or similar
• Native Portuguese speaker
• Fluency in English
• Proven track record of customer revenue analysis and reporting
• Outstanding relationship management skills
• Ability to work independently and know when to escalate

🎁 Benefits

• Competitive salary
• Regular bonus and healthcare support
• ShareSave scheme and development opportunities
• Wellbeing support and other perks