VIP Account Manager LATAM – São Paulo and Rio de Janeiro

📋 Description

• Build proactive, personalized relationships with allocated players
• Be main point of contact for portfolio customers
• Handle responsible gaming and AML interactions with customers
• Drive growth and revenue to increase loyalty and share of wallet
• Communicate with customers via phone, email, chat, and in-person events
• Coordinate with hospitality team for events and hospitality experience

🎯 Requirements

• 1-3 years VIP management in online gaming or similar
• Native Portuguese speaker
• Fluency in English
• Proven revenue analysis and reporting experience
• Strong relationship management skills
• Independent, self-contained with good judgment to escalate when needed

🎁 Benefits

• Regular bonus
• Healthcare support
• ShareSave scheme
• Development opportunities
• Wellbeing support and more