Provide personalised, high-quality support to VIP customers across multiple brands
Act as the main point of contact for assigned high-value clients
Build and maintain strong, long-term relationships
Work rotating shifts, including nights, weekends, and holidays, for 24/7 availability
Handle inquiries, issues, and escalations for different brands within the company
Adapt communication style and service standards according to brand guidelines

🎯 Requirements

At least 6 months in customer support, VIP support, customer success, or account management
English proficiency at B2+ level, both written and spoken
Experience working in a fast-paced and KPI-driven environment
Previous experience using CRM systems or customer support tools is considered an advantage

🎁 Benefits

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits programs (gym, dental, psychological services)
Performance-Driven Rewards
Dynamic Work Environment

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