VIP Customer Support Representative

📋 Description

• Respond to queries via live chat or email on accounts, payments, or navigation
• Explain betting odds, settlement, and winnings calculations
• Assist with deposits, withdrawals, and other payments
• Ensure compliance with age verification and responsible gambling rules
• Help customers set limits for deposits, bets, or losses

🎯 Requirements

• 0.5+ years in customer support (iGaming preferred)
• English proficiency: intermediate or higher
• Proficient in customer service practices and procedures
• Knowledge of sales principles and methods
• Excellent verbal and written communication
• Attention to detail

🎁 Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (gym, stomatology, psychological service)
• Performance-Driven Rewards
• Dynamic Work Environment