VP, Client Success

📋 Description

• Lead, mentor, and develop client success team to deliver customer experiences.
• Set performance objectives and OKRs; provide actionable feedback.
• Ensure tools, training, and processes support success at scale.
• Develop and execute a customer success strategy aligned to priorities.
• Analyze customer data to improve satisfaction, adoption, retention, and expansion.
• Build trusted client relationships and partner with senior stakeholders.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or related; advanced degree preferred.
• 8+ years in customer success or related roles; 3–5 years leadership.
• Deep understanding of CS lifecycle, retention, adoption, expansion best practices.
• Proven ability to lead high-performing client-facing teams.
• Strong communication and relationship-building with senior stakeholders.
• Experience across cross-functional teams (sales, marketing, product).

🎁 Benefits

• Competitive executive-level compensation package.
• Fully remote, remote-first environment with flexibility.
• Flexible schedule for work-life balance.
• 18 PTO days from day one, 15 paid holidays.
• Medical, dental, vision insurance.
• 401(k) with company match and professional development.