Paymentology

201-500 employees
11 jobs posted

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VP Client Success & Experience

Added

5 days ago

Location

🇵🇹 Portugal

Type

Contract

Salary

Salary not provided

Related skills

workflow automation ai self-service predictive analytics automation

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead global Client Success & Experience org including Customer Support and Client Success
Define and execute future-state client success strategy for seamless experiences
Build proactive engagement focusing on adoption, retention and long-term partnerships
Foster accountability, ownership and continuous improvement
Develop and mentor leaders across Client Success and Support

🎯 Requirements

Strong leadership managing global Client Success, Technical Account Management or Client Operations
Deep understanding of client lifecycle management and operational excellence
Experience leading large-scale transformation and building global teams
Experience with AI, automation, predictive analytics and self-service tech
Commercial acumen and ability to align operations with growth
Data-driven with meaningful client success and support metrics

🎁 Benefits

Opportunity to shape client experience globally
Collaborate across markets and functions
Global, diverse team of Paymentologists

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