VP, Customer Success

📋 Description

• Lead strategic vision for customer success within the Strategic Segment.
• Oversee a team of Technical Account Managers and CS professionals.
• Drive cross-functional collaboration to deliver customer outcomes.
• Build high‑performing, innovative teams aligned with company goals.
• Manage executive relationships with Fortune 500 brands.
• Maintain accountability for customer health and long-term value.

🎯 Requirements

• 5+ years leading Customer Success or related SaaS teams.
• Proven ability to scale teams, define vision, and drive results.
• Strong collaboration with Sales, Services, Product, and R&D.
• Experience with CS metrics and KPIs (NPS, CSAT, health scores).
• Familiarity with SaaS tools like Salesforce and Gainsight.
• Bachelor’s degree in Business, Finance, Technology, or related field.

🎁 Benefits

• Executive leadership role with global brands.
• Opportunities for internal mobility across roles and locations.
• Travel may be required domestically and internationally.