VP, Member & Provider Support Center Services

📋 Description

• Provide executive-level strategy, vision, and direction for member and provider support center
• Lead support center operations across Medicaid, Medicare, and Marketplace lines of business
• Develop and execute strategies that strengthen operational excellence, support business growth, and
• Build and maintain strong relationships with senior internal and external stakeholders to ensure
• Lead the integration of newly acquired employees, teams, and scopes of work while ensuring
• Identify and lead initiatives that reduce administrative costs, improve productivity, increase

🎯 Requirements

• 12+ years of healthcare operations and/or contact center experience, including experience managing
• At least 7 years of management or executive leadership experience.
• Demonstrated experience leading operations across multiple markets and product lines.
• Strong knowledge of customer experience, workforce management, data analytics, quality metrics, and
• Experience developing, managing, and optimizing departmental budgets within defined financial
• Proven experience managing account relationships and partnering with senior-level leadership and

🎁 Benefits

• Competitive compensation package.
• Comprehensive employee benefits package.
• Opportunity to lead a large-scale, enterprise-wide support center function across multiple
• Executive-level visibility and influence over operational strategy, financial performance, customer
• Opportunity to drive automation, process improvement, and innovative solutions across complex
• Leadership opportunity spanning internal teams, external vendors, workforce management, quality