Lead the deployment of digital worker voice programs in workplaces in French Speaking African
Lead supplier platform training and technical support.
Lead case management of grievances in programs with a digital grievance mechanism.
Be available for investigation and remediation support if requested by brands.
Support the development and updating of supplier and worker onboarding materials.
Own regular communication with supplier management from program introduction to status check-ins.

🎯 Requirements

Social compliance or labour rights background with knowledge of supply chains and ethical
5+ years’ experience in the global supply chain industry delivering social or labour impact
Excellent communication skills in English and French.
Organized, conscientious and accountable.
Experience in customer/client services and delivery.
Occasional travel nationally may be required.

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