Workforce Administrator MBJ

📋 Description

• The Call Center Workforce Management (WFM) Administrator partners with the WFM team to monitor
• Responsible for intraday analysis of call flow and adjusting staff resources to meet volume and
• Manage schedules, service levels, and data accuracy across time-off requests and changes.
• Prepare and distribute daily/weekly/monthly and ad-hoc reports to Management.
• Develop strong cross-functional relationships to enable efficient problem solving.

🎯 Requirements

• Six months in current position or related experience preferred.
• Excellent attendance and punctuality record; prior workforce experience is a plus.
• Available to work 6 AM - 1 AM and weekends.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Strong interpersonal and communication skills, highly organized, detail-oriented.

🎁 Benefits

• Equal Opportunity Employer statements and privacy information available in posted policies.