Workforce Planning & Scheduling Specialist

📋 Description

• Forecasting and scheduling to ensure appropriate staffing in Customer Department and Distribution
• Collaborate with Operations and Intraday teams to anticipate staffing needs and adjust plans with
• Use data-driven approaches to improve customer and employee experiences.
• Partner with Recruiting to reconcile headcount with long-term capacity planning.
• Analyze volumes, trends, and variables to drive productivity and resource optimization.
• Communicate insights and recommendations to leadership to mitigate risks.

🎯 Requirements

• 2+ years in workforce management, operations, or call centers focusing on scheduling and analytics.
• Experience with NICE CxOne, IEX, or similar Work Force Management platforms.
• Model attrition, shrinkage, and learning curves for accurate hire planning.
• Strong analytical skills and proficiency in Excel; excellent communication and stakeholder
• Willingness to work 3 days onsite as part of a hybrid model.

🎁 Benefits

• Free eye exams for your entire family
• Deep discounts on lenses and glasses
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement