Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Responsibilities
Acting as the first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems among others
Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
Routing those Incidents and Service Requests that require reassignment to other Service Teams
Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
Continually observing a security-aware approach
Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)
Taking ownership of the system and service monitoring focusing on implementation and continuous improvement
Handling of all customer-related activities initiated by Internal IT across the group
Ensuring full cooperation and effective communication with various departments Requirements
Building relations! This is a customer-facing role and your customers are all Binance employees
Multi-tasking. You will be working on various issues at one time, you must be able to prioritize and execute your work in a very fast-paced environment
Google Suite, Apple computers, General System Monitoring and General Network Troubleshooting
Working with systems such as VMware Virtualisation, Okta, WorkSpace One Additional Information
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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