Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis

Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items

Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives

Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements

Requirements

5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field

Strong analytical thinking and communication skills

Experience with common analysis tools such as SQL, R, and Python

Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.)

Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive)

Experience in working with cross-functional teams to gather requirements and ability to set work priorities

Good business sense and logical thinking. Ability to synthesize information and generalize the pattern

Experience with customer service data analysis and AI bot analysis will be beneficial

Additional Information

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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Binance

Senior Data Analyst