What is Findem:

Findem is an AI driven Talent Acquisition Ecosystem business intelligence platform. We’re a fast-growth

startup with an ambitious vision and the technology to back it up. Our People Intelligence platform uses

true AI and machine learning to provide critical solutions for talent acquisition and people analytics functions. With the deep insights that our platform provides, companies can build more engaged and diverse teams, and close their talent gaps faster. We have an amazing opportunity to establish ourselves as leaders in this space, and we need strong advocates to help us achieve that goal. We’re backed by top-tier investors including Wing Venture Capital – the same firm that backed Snowflake, Cohesity, and Gong. Findem powers businesses across scaling, pre-IPO, and publicly traded companies who trust us to solve their biggest HR and Talent challenges. We have an incredibly skilled and collaborative team that values curiosity, diversity, openness and building great experiences every day for our customers. By joining Findem, you will have the unique opportunity to help define what the future of HR looks like for every business.

Job Description:

We are seeking a highly motivated and detail-oriented Customer Success Operations Manager to join our team. The ideal candidate will have a strong background in customer success operations, with a focus on building tools and systems to support the customer journey. The role will also involve measuring customer health and adoption to drive strategic initiatives and ensure customer satisfaction.

Responsibilities:

- Build and maintain tools and systems to support the customer journey, including onboarding, training, and ongoing support.

- Collaborate with cross-functional teams to identify and implement improvements to the customer experience.

- Develop and implement metrics to measure customer health, adoption, and overall satisfaction.

- Analyze customer data to identify trends and insights that will inform strategic initiatives.

- Work closely with the customer success team to ensure alignment and drive key initiatives.

- Stay up-to-date on industry best practices and trends in customer success operations.

Qualifications

Bachelor's degree in Business Administration, Marketing, or related field.

3+ years of experience in customer success operations, preferably in a SaaS environment.

Strong analytical skills and the ability to interpret data to drive strategic decisions.

Excellent communication skills, with the ability to effectively communicate complex ideas.

Proven track record of building and maintaining tools and systems to support customer success.

Experience working with cross-functional teams to drive key initiatives.

Detail-oriented with strong organizational skills.

Additional Information

The role is full-time and comes with full benefits. We are globally headquartered in the San Francisco Bay Area with our India headquarters in Bengaluru.

Equal Opportunity

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status or any other legally-protected characteristic.