Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space.
Knix is on the hunt for a CRM & Retention Marketing Coordinator! This individual will be responsible for briefing, building, and deploying campaigns supporting our
loyalty and referral programs. In addition, this role will focus on post-campaign analysis and collaboration with cross-functional teams ensuring the effective execution of loyalty & referral initiatives. About You
You are adaptable and self-motivated.
You thrive in a dynamic work environment with tight deadlines and fast turnaround times.
You love the hustle and it excites you.
You’re a collaborative team player but know when to hunker down and get things done independently. You are comfortable flexing between both.
You are highly organized with a strong attention to detail.Moving parts and last-minute changes happen but it doesn’t scare you.
You are an analytical thinker. You like interpreting numbers and data into actionable insights and applying the learnings.The ideal candidate will understand the importance of permission-based campaigns (mostly email marketing, but this can also include SMS marketing and referral programs) in supporting digital marketing revenue targets.
Above all, you’re proactive, positive, and inspired by Knix and our mission! The Opportunity
Assist in the implementation and management of our loyalty program.
Analyze customer data to identify trends and insights for program optimization.
Monitor and assess the performance of loyalty initiatives, providing regular reports.
Support the development and execution of promotional activities.
Gather and analyze customer feedback to drive continuous improvement.
Assist in the coordination of customer engagement events or campaigns.
Stay updated on industry trends and best practices in loyalty programs.
Work closely with the loyalty manager to achieve program goals and objectives.
Embrace the test and iterate mindset.
Play an active role in devising, executing, and analyzing tests.
Manage the upkeep of the testing calendar and results.
Additional duties and responsibilities may be added during the course of employment.
Qualifications
2 years of work experience, experience with email & SMS marketing, and CRM operations is a bonus.
Highly organized with a strong attention to detail.
Ability to effectively manage multiple assignments across teams in a fast-paced, environment.
Background or understanding of customer acquisition, re-engagement, and retention strategies.
Demonstrated strong work ethic and a willingness to learn.
Enthusiasm is a must.
Previous experience with ESPs and Shopify is an asset. Additional Information
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
