At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join our newly formed quality assurance team, with a focus on monitoring and scoring company calls.

Essential Duties And Responsibilities:

Review and complete quality assurance evaluations on agent-customer interactions

Provide specific and constructive feedback when scoring interactions

Enforce company policies and procedures

Understand roles & responsibilities of call center agents to provide feedback regarding process improvements

Promote compliant financial practices through timely recognition and communication of potential risk

Utilize communication technology platform to generate evaluations and QA reports

Regular and timely communication with, and report directly to, the Ops Support Manager

Maintain strict level of confidentiality among colleagues, customers, and peers

Identify training opportunities that will drive quality improvements across the organization

Requirements:

Fluent in English, Spanish & Portuguese

At least 1 year of experience in a call center environment

Proficient with Google Suite (or similar software)

Ability to work proficiently in a remote, WFH location

Experience using TalkDesk or similar VOIP a plus

The Ideal Candidate would be…

Fluent in English, Spanish & PortugueseAvailable to work, remotely, full-time

Strong attention to detail and has exceptional organizational skills

Shows integrity in the workplace and understands the importance of maintaining compliance with regulatory standards

Comfortable providing constructive feedback and guidance to peers and colleagues

Excited by the idea of constant change

You are comfortable being uncomfortable

A team player

You readily help others and are very comfortable asking for help for yourself

Excited to take on new tasks as they come up and solve problems in real time

Additional Information

We believe:

Diversity is a competitive advantage - We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength - We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature - We work hard to make our forms and processes as painless and intuitive as possible

Honesty and transparency are non negotiable - We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone - We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

We believe:

Diversityis a competitive advantage.We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassionis a strength.We care about our customers and look to build long-term relationships with them.

Simplicityis a key feature.We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable.We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone.We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Lendbuzz

Quality Assurance Specialist