For more than 20 years, PointClickCare has beenthe backbone of senior care. We’ve amassed therichestsenior care dataset making ourmarket density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us onGlassdoorandLinkedIn.

Position Summary

As part of the

Professional Services, Practice Delivery team, the Software Implementation Consultant, Financial will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings.

The Software Implementation Consultant will report to the Practice Manager, Professional Services.

Key Responsibilities:

Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success

Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value

Translate technical requirements and execute system configuration setup (more complex than entry)

Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills

Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows

Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction

In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation

Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.

Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

When needed, travel to customer on-site locations to lead and direct meetings and presentations

Required Experience:

Post-secondary education in accounting or technology preferred

Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI

Passion for delivering an exceptional customer experience

Healthcare industry experience preferred

Excellent communication, organizational and collaboration skills

Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes

Multi-resource project team experience balancing milestones and objectives efficiently and on time

Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met

The ability to quickly learn new concepts and technologies and convert them into customer solution value

Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights

Ability to thrive in a high paced, complex team environment

Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

AtPointClickCare, base salary is one of the many components that make up our total rewards package.The US base salary rangefor this position is $84,000 - $94,000 + bonus or commission + equity + benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all USlocations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hi

Additional Information

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare

(US) Software Implementation Consultant - Level 2 - Financial