We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

The

Automation Developer is responsible for designing, developing, and implementing automated solutions that streamline processes, improve efficiency, and drive cost savings across the organization. Additionally, this position will support in multiple areas such as, acting as a technical innovator, problem solver, and collaborative partner, working closely with various teams to identify automation opportunities and translate them into robust and scalable solutions.

What does a day in the life of an Automation Developer look like?

Analyze manual processes and workflows to identify automation opportunities.

Design and develop automated solutions using RPA (Robotic Process Automation), API integrations, scripting languages (Python, Java, etc.), and automation frameworks (Selenium, UiPath, Workato).

Implement and test automated scripts, ensuring accuracy, reliability, and efficiency.

Monitor and maintain automated processes, troubleshoot issues proactively, and identify continuous improvement opportunities.

Collaborate with stakeholders to gather requirements, define automation scope, and ensure successful implementation.

Document automation processes and procedures for future reference and knowledge sharing.

Gather and analyze customer feedback

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as neededMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned

What are the required qualifications of an Automation Developer?

Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience

Minimum of 2 years of experience developing and implementing automation solutions

Proven experience with RPA tools (UiPath, Automation Anywhere, Blue Prism, etc.) and/or scripting languages (Python, Java, etc.)

Strong understanding of software development principles and methodologies (Agile, DevOps, etc.)

Excellent analytical and problem-solving skills

Experience with cross-functional collaboration

Experience working with vendors and partners

Strong communication skills, both verbal and written

Proficient in using computers and various software applications

Additional Information

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

●Retirement Savings Program with Company Matching

●Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Beautiful office space

● Free lunch provided daily

● Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post-holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

Automation Developer (RPA)