About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description:
Reporting to our Order Management Manager, you will be responsible for reviewing customer purchase orders, creating associated sales orders and invoices, provisioning licenses on customer accounts, and completing all company-required documentation for audit support.
This position will be based hybrid in our San Jose, CA home office (in-office Tuesday and Thursday).
Responsibilities:
- Review customer purchase orders, using an approved checklist, to ensure orders meet all booking criteria.
- Coordinate with Sales Reps and Sales Ops to correct issues with purchase orders or gather additional documentation prior to booking.
- Perform provisioning activities following booking to ensure customers are accurately licensed.
- Provision and track trial features for current customers.
- Create initial invoice in ERP system following booking.
- Perform periodic reconciliations across ERP, CRM, & licensing systems.
- Ensure contract details in the ERP and CRM systems are accurate and provide details to internal stakeholders when necessary.
- Provide support to Partners and Customer Success Team on customer contracts
- Handle peak order volume to meet end-of-month and end-of-quarter deadlines. This requires the ability to cover some morning, evening and weekend shifts around the end of each month and fiscal quarter.
- Additional tasks as assigned
Minimum Qualifications:
- 2+ years work experience in a related field with Technology/SaaS company experience
- US Citizenship required
Preferred Qualifications:
- Bachelor's Degree in Finance, Accounting, or similar field is preferred
- Experience with Federal/SLED contracts is a plus
- Excellent oral and written communication skills, ability to effectively communicate with all levels of the organization
- Demonstrated success working in a high-volume, deadline-driven environment is highly desired
- Strong attention to detail
- Comfortable with Microsoft Office and/or Google Suite, including high proficiency with MS Excel or Google Sheets
- Working knowledge of Netsuite and Salesforce preferred
- Sound analytical skills
#LI-AT4
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
$52,500
—$70,000 USD
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
