Bilingual Virtual Maintenance Technician (English/Spanish)

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

Are you a maintenance technician who is tired of being on their feet all day, responding to “emergencies” and keeping a clean and well-stocked shop? Would you like to be able to use your Spanish-speaking skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?

HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text, phone and video calls. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country without having to carry tools around and can work on a flexible schedule that gives them work-life balance.

The Position

We’re looking for motivated, experienced, and tech-savvy Bilingual Maintenance Technicians to join our Happy Force team and assist residents remotely. Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment complexes, other than not being on-site or needing tools. The Remote Technicians must have experience in on-site maintenance and the ability to understand the nature of the issue being reported by the resident. Happy Force remote technicians assist on-site teams by prioritizing issues and providing step by step guidance to assist residents in resolving basic issues arising from everyday living.

This role starts as an hourly position paying $20 - 25/ hour, working with our Happy Force team to resolve on-site maintenance issues remotely on a schedule that works best for you. We have full time shifts available for daytime hours (Mon - Fri: 9:00 AM - 6:00 PM) and our After Hours shifts (Mon - Fri: 6:00 PM - 9:00 AM - 2 shifts available) and on weekends and holidays (24 hours - 3 shifts available). Please indicate your availability and preferences in your application. This is also an opportunity to grow your skill set and build a career with HappyCo, moving from contract to full or part-time employment with benefits.

Key Responsibilities and Expected Outcomes

Contact residents professionally and with exceptional customer service

Take inbound calls and determine if they are emergencies and wake site staff only if necessary

Review incoming tickets and assist resident in solving or adding value virtually

Communicate fixes that are documented in the technician manual

Communicate fixes that are not documented in the technician manual, then adding fixes to the technician manual

Order parts to send to residents/properties

Process tickets through the Happy Force system

Partake in feedback sessions on product use

Flexibility and ability to work different shifts as needed

What you could expect day-to-day

Process incoming work orders through completion

Triage emergency calls outside of normal business hours

Communicate and deliver solutions to residents via text, phone and video

Interact with other Happy Force Technicians and Leads

What we think you need to be successful

A minimum of 5 years on-site residential maintenance experience

Fluent verbal and written Spanish language skills

Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/ adeptness to learn

A strong understanding of the relationship between residents, property management, and maintenance staff

Ability to understand and appropriately discern issue types and priority

Adeptness at troubleshooting and resolving basic maintenance issues quickly

Ability to communicate professionally via text message and on phone calls in both English and Spanish to serve residents

An upbeat, outgoing nature with an authentic desire to help others

Keys to optimum happiness at HappyCo

Willingness to assist others and elevate the resident and site maintenance experience

Empower teams instead of enforcing standards

Leverage technology to serve humanity in a way that is accessible to all

Be a proactive contributor, with a strong growth mindset

Experience within the multifamily residential property industry

Work Location

• Remote (USA)