Старший експерт з супроводу клієнтських процесів та управління контентом

📋 Description

• Analyze business requirements, products and processes to improve efficiency and automate workflows
• Coordinate client communications and ensure a unified information approach across departments
• Manage content in knowledge bases and client channels for accuracy and consistency
• Oversee implementation of client initiatives to enhance customer experience

🎯 Requirements

• Higher education (business, philology or technical fields)
• 2+ years of telecoms experience in marketing, channel management or communications
• Excellent written communication; ability to tailor content for different audiences
• Ukrainian and English languages (Intermediate level)
• Strong skills in MS Office, JIRA and Confluence
• Ability to analyze requirements and design solutions to improve efficiency

🎁 Benefits

• Hybrid work model
• Cross-functional collaboration and exposure to client-facing programs
• Opportunity to influence customer experience and content strategy