1111- Customer Success and Device Operations Coordinator

📋 Description

• Day-to-day contact for customer requests and operational support.
• Onboard customers and communicate in Spanish and English.
• Deliver excellent CX with timely updates and issue resolution.
• Manage support requests and maintain accurate operational records.
• Prepare, configure, and package laptops and mobile devices; basic MDM workflows.
• Track shipments and coordinate repairs, returns, and asset recovery.

🎯 Requirements

• 3-5 years in CS, customer support, device ops, or logistics.
• Degree: Diploma/Technician/Bachelor's in IT, Eng, Admin, or Logistics.
• Experience with MDM platforms: Hexnode, Intune, Workspace ONE, or Jamf.
• Experience with inventory, CRM, or ticketing systems.
• Experience coordinating couriers/logistics in Colombia.
• Strong customer communication and organizational skills; able to work independently.

🎁 Benefits

• Remote work with a client in Colombia.
• Part-time schedule (20 hours/week).
• Independent contractor via payroll platform.
• Opportunities to grow in CS and Ops.
• Cross-functional collaboration with CS, Ops, and tech teams.
• Onboarding and professional development support.