Answer calls, emails and website inquiries from families and referral sources; log new leads and
Build and update caregiver schedules; fill call-offs and confirm visits with clients
Track caregiver onboarding paperwork, background checks, training and certifications
Keep client and caregiver records accurate and confidential in the agency's care software
Support billing and payroll prep: timesheets, visit verification and invoice follow-up
Post caregiver job openings

🎯 Requirements

1+ year as a virtual assistant, receptionist or admin, ideally in home care or healthcare
Fluent, friendly spoken and written English; comfortable on the phone with seniors and families
Strong organization and attention to detail; able to juggle last-minute schedule changes
Confident with Google Workspace or Microsoft 365, email and basic social media
Reliable internet, a quiet workspace and a headset
Discretion with private health information

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