24*7 Service Desk Analyst

📋 Description

• Role based in Hartlepool office.
• Provide 1st line IT support for users.
• Log incidents and requests in ITSM.
• Ensure timely updates and SLA adherence.
• Manage user emails and phone-based support.
• 24/7 shift pattern (14 shifts/28 days).

🎯 Requirements

• Excellent customer service and communication across mediums.
• MS Office (Outlook, Excel) proficiency.
• Flexible, self-motivated, and takes ownership.
• Strong attention to detail; follows instructions.
• 1st-line IT support experience; ITIL knowledge desirable.
• Eligible for UK Security Clearance.

🎁 Benefits

• Private medical cover for employees; family option extra.
• 25 days holiday with buy/sell option.
• 4x basic salary life assurance.
• Pension plan with employer contributions up to 8.5%.
• Flexible benefits to suit your needs.
• LinkedIn Learning access for all colleagues.