24*7 Service Desk Analyst

📋 Description

• Provide 1st line IT support to users
• Demonstrate excellent customer service across various mediums
• Manage calls in line with service SLAs
• Use Microsoft Office suite (Outlook/Excel) for daily tasks
• Document and track incidents in helpdesk system
• Escalate issues to appropriate teams when necessary

🎯 Requirements

• Excellent customer service skills
• Influencing skills
• Knowledge of Microsoft Office suite (e.g. Outlook/Excel)
• ITIL understanding
• 1st line experience in IT service
• Good communication skills